Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

LAS VEGAS & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the release of the latest edition of ServiceDesk Plus - MSP, the company’s web-based ...

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Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

Report Ocean released a report on the Computer Telephony Integration Software Market. The recovery-based survey for market price report includes crucial data on growth strategy, market dynamics, ...

During his keynote address at this year's Windows Hardware Engineering Conference (WinHEC), Bill Gates demonstrated Microsoft's prototype for a new class of communicating PC. Developed in ...

One nice thing about communications protocols is that there are so many. No matter what you want to do, you can find a protocol that will allow it. Of course, as new communications technologies are ...

Data from this 1997 study projects a startling disparity in hardware and software sales for computer telephony over the next few years. This reflects the subsuming of currently separate hardware ...