There’s a cute story of the worker returning to his desk, trembling, after his annual review with his boss. “What’s wrong?” asked his co-worker. “Boss said I have two problems, and I need to work on ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

In my 10 years of leadership speaking and training, active listening has been the most commonly given leadership advice. Rather than passive listening to respond, active listening is fully focusing on ...

Team building promotes problem solving, efficiency and reliability. Listening is a critical communication skill and involves much more than the act of just hearing what someone says. Team members who ...

C-suite leaders don't always know what's going on at the lower level of the organization. This is how they change that reality. New leaders fail if they don’t listen to their teams. Here’s a ...

Brush up on your listening skills with these phrases to help others feel heard. We talked to experts on the best active listening phrases and body language to use to show people you are really ...

Are you a good listener at work? You might think you are because you put away distractions, stay quiet, and nod your head when someone is talking to you. You might even repeat back your conversation ...

Active listening is a skill you can develop by being fully present in the conversation. You can do this by using attentive body language, asking open-ended questions, and reflecting back. Avoid ...

Listening is an intentional behavior. When you listen actively, you are present and focused on what the other person is saying because you want them to feel heard and valued. When your team feels ...

It’s been a long-held suspicion by many people: that smartphones and smart speakers are listening in on their private conversations for various reasons. Now one company — Atlanta-based Cox Media Group ...