The Zappos Customer Loyalty Team in Las Vegas, NV recently broke its company record for the longest customer service call ever. Representatives of the online retail giant are trained to help customers ...

Aaron Magness has worked in Business Development in retail for 10 years. His career has taken him through sales, operations and all the grunt work it takes to make his team successful. He joined ...

Zappos is taking a step out of the box to offer aid amid the coronavirus crisis. The company, known for its friendly staff, has launched its new Customer Service Anything Hotline to help people find ...

Opinions expressed by Entrepreneur contributors are their own. Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is ...

In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...

It's indisputable that Zappos CEO Tony Hsieh, who sports a mohawk and lives in a trailer park of his own design, lets his weirdness flag fly. (Zappos' Core Principle #3, in fact, is “Create Fun and A ...

RNKD, the customer rewards app and brainchild of Zappos founder Nick Swinmurn, is today arriving on Android. With the new mobile application, users can snap photos of the clothes and accessories they ...

SAN FRANCISCO -- Our top priority is not customer service but rather company culture, said Zappos CEO Tony Hsieh during the afternoon keynote at BoxWorks 2011 on Wednesday afternoon. If we're serious ...