On Black Friday, Amazon sessions that resulted in a sale were up 100% in the U.S. when the AI chatbot Rufus was used. They ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. Another Black Friday ...

Along with featuring AI-using customers like Centrica and Priceline, Amazon Connect doubled down on its “Connect is AI” ...

A $98 Christmas tree is damaged by FedEx before it arrives. An Amazon customer service agent promises to send her a new one, ...

Amazon’s new speech foundation model signals a major shift in human–machine conversation, writes ARTHUR GOLDSTUCK.

New bi-directional flow fuels personalized customer journeys and AI-ready agent intelligence in the contact centerSan Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new ...

AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS ...

Amazon Music is bringing fans together in a new app feature called “Fan Groups” that helps listeners discover, share and chat about music recommended by like-minded fans. A beta version of the feature ...

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Stukova pleaded guilty to burglary other than a dwelling. Stoke-on-Trent Crown Court heard that between January 2023 and ...

Amazon's latest round of automatic $51 credits has turned a routine refund into a small financial puzzle, especially when the ...

For some time now, companies have been able to contact customers via messaging services. Normally, this requires consent. However, the fact that Amazon is currently sending WhatsApp messages comes as ...